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• Article Formatting Components
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• How can agents leverage knowledge to help customers?
  You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help Center articles in ticket comments Add inline feedback to existing articles that need updates Create new articles while answering tickets using a pre-defined template Warning: Insert links to relevant Hel...
  
• Video Article 2
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